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Level 1 Lasers
Warranty & Service
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The Principles behind our warranty.
* Duration of warranty is fixed and automatic, when we advertise 1 year on a particular model, its one year. No drop down to a lesser time if you forget to register, registration is NOT required just proof of purchase showing date. * Although the duration of our warranties are for a particular period it does not mean we will charge you for a genuine warranty failure a month or two outside that warranty period, we believe in a fair go. * Even though a product shows signs of accidental damage, scratches and the like, we will not automatically fail the warranty claim, if the fault is NOT caused by a drop or misuse and is a genuine warranty failure then we will cover it. * Our aim is to return repaired or replaced products as soon as possible as we know that being without your tool can be inconvenient. Our goal is a 48 hour turnaround (2 working days) after receiving it. Sometimes, however, a product with an intermittent fault may need extended testing to make sure we have made a full repair. * Calibration is not covered by warranty much the same as the wheel balance on your car is not covered by warranty, we do however offer a free re-calibration service during the period of warranty, conditions and details below. Now The Details and Legals CMI Industries Pty Ltd provides consumers with a warranty to our products, this is in addition to the requirements of any relevant legislation such as the Competition and Consumer Act 2010.
Definitions: "You" or "Consumer" refers to the initial purchaser of the product. "Product" refers to goods manufactured by or for CMI Industries Pty Ltd under the brands of RedBack Lasers, Level1Laser and CMI Lasers and include Laser and Optical Levels, Measuring tools and accessories. "Material" refers to material or component used in the construction and manufacture of the product. "Workmanship" refers to handling, assembly and manufacturing processes done by or for CMI Industries Pty Ltd in order to manufacture the products. "Warranty Period" varies depending on brand and model sold by CMI please see table at end for your products warranty period. Warranty period is from original purchase date only, no extension is made in the event of warranty replacement products being supplied or time spent being repaired. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. CMI warrants that our products will be free from defects in material and workmanship for the stated period for the product supplied (see "warranty period" above)
CMI promises to repair or replace, free of charge, the product or part of product if found to be faulty due to defective workmanship or materials within the duration of the warranty stated above as long as the following terms and conditions are met; * You must contact CMI by phone, mail or email immediately when a fault or defect has become apparent and within the warranty period. * Product must be returned to store of purchase or directly to CMI, we will cover cost of postage only when sent by our reply paid Australia Post service details will be provided upon phone, post or email communications with us. * CMI will cover cost of freight back of repaired or replaced product to original purchase store or you directly (depending on how it was sent). * CMI will determine whether repair or replacement of product or part of product will be made on the merits of each case. * Further exclusions in this warranty include damage or defect caused by use of non-original accessories or parts, damage in transportation, normal wear and tear, damage through moisture, damage due to electric surge, failure due to neglect or damaged caused by adjustments not outlined in CMI's instructions. Subject to the requirements of all applicable Australian Acts or legislation and to the extent permitted by law, CMI accepts no liability (whether expressed or implied) of any nature whatsoever for any loss of earnings, hiring of replacement equipment, Inaccurate work carried out by the consumer or agent, damage or injury arising as a result of any fault in the product. It is the consumers responsibility to maintain good working practices and regularly test their tools for accuracy and serviceability. Calibration of the product is not covered by warranty subject to the requirement of all applicable Australian Acts or legislation and to the extent permitted by law, CMI does however offer a free re-calibration service (once within the period of the warranty) you are liable for the cost to send the product to us then we will recalibrate and return the product to you free of charge. Note this offer is invalid if the product shows signs of misuse or accidental damage that has caused it to go out of calibration. Any product returned to CMI that fails to fall within the terms and conditions of this warranty will be quoted for repair. All correspondence through the following channels; CMI Industries Pty Ltd, P.O. Box 7324 Geelong West, Vic 3218. Ph: (03) 5228 077 email:via www.cmiindustries.com.au/contacts.html WARRANTY PERIOD TABLE
Redback Lasers - Two Year Warranty on following Laser and optical level and machine receiver models.
Redback Lasers - One Year Warranty on following; Receivers (sold separately) Digital Levels and Angle Measures
Level1Lasers - One Year Warranty on the following.
CMI Lasers - One Year on following models and all other Accessories and models.(including but not limited to model numbers provide below) All Batteries sold separately come with a 3 Month Warranty
Want to Know More? Ph: (03) 5228 0797
Copyright © Level1LasersTM . All rights reserved CMI Industries Pty Ltd 2010
No artwork, photographs, video or code produced by CMI Industries Pty Ltd may be used copied or reproduced without the written consent from CMI Industries Pty Ltd All Prices, model numbers, descriptions, specifications were correct at time of publication. CMI Industries Pty Ltd reserve the right to change any of these features without warning or remove product lines from sale. Pictures showing models may include optional accessories available at an additional cost. Prices include GST and are in Australian Dollars. |